my printer is printing blank pages

[gretchruv]

my printer is printing blank pages.  color images will print.  black lettering or tables will not print.  New cartridges installed.  Heads were cleaned twice.

[Max3Aj]

@gretchruv, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

It sounds frustrating to deal with blank pages when printing! Let's try a few steps to troubleshoot this issue:

Check Ink Levels:

• Ensure that the black ink cartridge is properly installed and has sufficient ink. Sometimes, even new cartridges can be faulty.

Remove Protective Tape:

• Verify that any protective tape or plastic covering on the new cartridges has been removed.

Run Print Quality Diagnostic:

• Print a test page using the HP Smart app or the printer's control panel to check if the printer can produce any output.

Clean Printheads:

• Use the HP Smart app or the printer's control panel to run the printhead cleaning utility. Sometimes, multiple cleaning cycles are necessary.

Update Printer Drivers and Firmware:

• Ensure your printer drivers and firmware are up to date. You can download the latest drivers and firmware from the HP Support website.

Check Print Settings:

• Make sure the print settings are correct for your print job, including paper type, paper size, and quality settings.

You may refer to this document - HP printer prints blank pages | HP® Support
 

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support