my printer isn’t printing cyan and there’s lines throughout the print

[mascherber_]

HP Tango

[Raj_05]

Hi @mascherber_,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If your HP Tango printer isn't printing cyan and there are lines throughout the print, it could be due to various issues. Here are some steps to troubleshoot and resolve the problem.

Check Ink Levels:

• Make sure that your cyan ink cartridge has enough ink left. If it's low or empty, replace it with a new one.

Clean Print Heads:

• Sometimes, dried ink or debris can block the print heads, causing issues with printing. Most printers have a cleaning utility that can be accessed through the printer's software or control panel. Run the print head cleaning process to clear any clogs.

Print a Test Page:

• Print a test page to see if the issue persists. This can help you identify whether it's a hardware or software problem. If the test page also has missing cyan and lines, it's likely a hardware issue.

Check for Firmware Updates:

• Ensure that your printer's firmware is up to date. Manufacturers often release firmware updates that can fix printing issues.

Use Genuine HP Ink Cartridges:

• To ensure the best print quality and prevent issues, always use genuine HP ink cartridges.

Inspect the Cyan Cartridge:

• Remove the cyan cartridge and inspect it for any visible issues like leaks or damage. Clean the contacts on the cartridge and the printer with a lint-free cloth if they appear dirty.

Alignment and Calibration:

• Your printer may have alignment and calibration settings in its software. Running these processes can help improve print quality.

Check Paper Quality:

• Poor-quality or damaged paper can also affect print quality. Make sure you're using the right type of paper for your printer.

Adjust Print Settings:

• In your printing software or application, check the print settings. Ensure that you have selected the correct paper type and print quality settings.

Update Printer Drivers:

• Make sure you have the latest printer drivers installed on your computer. Outdated drivers can cause printing issues.

Reset the Printer:

• Sometimes, a simple reset can resolve issues. Turn off the printer, unplug it from the power source, wait for a minute, and then plug it back in and turn it on.

By following these steps, you should be able to identify and resolve the issue with your HP Tango printer not printing cyan and having lines in the printouts.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support