my "new" cartridge was an empty cartridge

[Muckmeister]

I installed the "new" cartridge that was sent to me right out of the package only to have my printer recognize it was empty. I paid for a full one. How do I rectify this problem

[A_Gayathri]

Hi @Muckmeister,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand your "new" cartridge was recognized as empty right out of the package, there are a few steps you can take to resolve this issue:
 

1. Verify the Cartridge Installation:

• Make sure that the cartridge is correctly installed in the printer. Remove it and reinsert it securely.
• Ensure that any protective tapes or seals have been removed from the cartridge before installation.

2. Check for Printer Errors:

• Look at your printer's display or software to see if it provides any specific error messages related to the cartridge.

3. Run a Printer Cartridge Diagnostics:

• Many HP printers offer a diagnostic tool within the software to check the status of installed cartridges. You can run this to verify the status of the cartridge.

4. Reset the Printer:

• Try resetting your printer by turning it off, unplugging it from the power source, waiting for about 60 seconds, and then plugging it back in and turning it on.

Refer to this document: HP OfficeJet 5741 e-All-in-One Printer User manual

I hope this helps. 

Take care and have a good day.

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