need to change regionalization to USA

[JL2024123]

Hi, 

I have HP 9020, which was originally set to the Bermuda region. However; I have moved to the USA and the cartridges available here (962) is not compatible with mine (964).

[Bob_Headrick]

You will need to contact HP to request a "Regionalization Reset". There should not be any charge for this, it is covered as part of the cartridge warranty. You will need to have access to your computer and printer while on the line with HP. You will also need to have a set of cartridges for the new region, once the reset is complete cartridges from the original region will no longer work. 

I will ask to have your case escalated as the HP document on the regionalization reset has been removed.

[Sneha_01]

Hi @JL2024123 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If you move to a different country we need to perform a regional reset in order to make the printer work in the new region. I will surely help you with the Regional reset.

1. The printer should be connected using a printer USB cable to the computer.

2. You need to have the printer full feature software installed on your computer.

3. You need to have all the cartridges either from the region/country from where the printer was purchased originally or the new region/country to which you want to reset it to.

4. Make sure HP Smart App is installed too.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571 

HP Support

[JL2024123]

I have #1-4 completed. Please let me know the next steps.

[Bob_Headrick]

@JL2024123 I would expect @Sneha_01 will be sending you a private message with further instructions that cannot be shared in the public forum.  The private message should include instructions for getting information from the printer and later information on what should be entered in a special area to perform the regionalization reset.  When logged into the forum look for the envelope in the upper right of the screen just to the left of the bell.  A number in a circle on the envelope will indicate you have a private message.  Click on the envelope to access the message.  Please check to make sure the message is from HP Support agent @Sneha_01.

[Sneha_01]

Hi @JL2024123

Thank you for posting your query, I will be glad to help you.

I can surely help you with the regional reset. If the above criteria are met.  I request you to please continue with the steps below.

Please follow the steps below.

1.) Connect the printer via USB (usually you need it in case your internet connection is not strong or may have downtime while performing it. You can skip it and perform the process under wifi as well)

2.) Launch HP Smart and click the product ink levels to open the Supported Cartridges window.

3.) Clicking ink levels in HP Smart

Hold down the CTRL and SHIFT keys (Cmd + Space in MAC) and then right-click on the empty area to the right of the ink levels.

4.) Clicking to the right of the ink levels

The Set New Regions window opens.

please share a screenshot of this window with me

Use the "Copy to Clipboard" feature to paste the values in a private message..

To access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571 

HP Support