Showing results for 
Search instead for 
Did you mean: 
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
New member
1 0 0 0
Message 1 of 2
Flag Post

new and old printer will not print from cayan

HP Recommended
HP Officejet Pro 6830
Microsoft Windows 10 (32-bit)

A few months back upgraded PC to Windows 10. Since then printer been slow. Recently the Cayan seemed not to work. Carried out head clean (3 times) head re-alignment. Put in new cartridges. The same happens. So, connected a brand new printer. (same model) The same issue with new printer. Have updated drivers/software to no avail. Run out of ideas. Can anyone help?

HP Support Agent
HP Support Agent
25,095 24,975 1,376 1,459
Message 2 of 2
Flag Post
HP Recommended



Welcome to the HP support community.


Did you make a copy and check if that prints fine?


Print a Print Quality Diagnostic Page

  1. Load plain white paper into the tray.

  2. On the printer control panel, swipe the display to scroll to Setup, and then touch the Setup icon . The Setup menu displays.

  3. Swipe the display to scroll to Reports, and then touch Reports.

  4. Touch Print Quality Report. The printer prints the report.

    Image: Example of a Print Quality Diagnostic Page.

If that does not print fine, make sure the ink cartridges are properly vented and seated correctly

  1. Press the Power button to turn on the printer, if it is not already on.

  2. Place your fingers into the slot on the left side of the printer, and then gently lift up to open the cartridge access door. The carriage moves to the cartridge access area. Wait several seconds until the carriage is idle and silent before you continue.

    Image: Open the cartridge access door

  3. Press the tab inward on the front of the old cartridge to release it, and then pull up on the cartridge to remove it from the slot.

    Image: Remove the cartridge from its slot

  4. Examine the vent area above the HP logo on the top of the cartridge.

    Image: Examine the vent area on the top of the cartridge

  5. If the cartridge still has the orange pull-tab attached, pull to remove it.

    Image: Remove the orange pull-tab

  6. If the vent is clogged, use a straight pin to gently remove excess adhesive from the vent.


      Image: Clean the clogged vent with a pin

      Clogged vent
    2. With a straight pin, gently remove excess adhesive from the vent

    3. Unclogged vent

  7. Turn the cartridge so that the cartridge contacts face downward, and then match the label color with the color dot on the carriage.

  8. Slide the cartridge into its slot, and then gently press the cartridge down until it clicks into place.

    Image: Install the cartridge

  9. Repeat these steps to inspect the vents on each of the cartridges.

  10. Make sure that each cartridge is firmly installed in its slot. Run your finger along the top of the cartridges to feel for any that are protruding, and if any are, press down firmly until each cartridge snaps into place.

  11. Close the cartridge access door.

    Image: Close the cartridge access door

You can refer this HP document for more assistance:- Click here


I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.


I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation