new cartridge will not print of copy

[gene104]

I installed a new 564 black ink cartridge in my HP photosmart 7515.  alignment failed and print or copy turns out blank pages.  I have gone through all the chat trouble shooter to no avail.

[Bob_Headrick]

The troubleshooting steps in the document here may help resolve black not printing on your Photosmart 7515 printer.   Did you replace the black cartridge (the wider cartridge on the right) or the photo cartridge (the narrow cartridge on the left)?

[gene104]

Thanks for the comments.  I have gone all the way through the troubleshooting.  I put in a new 564 single HP inc cartridge.  I usually put in a double but they were out of stock at the moment.  Maybe it is only to have the XP?  I was replacing the wide cartridge on the right.

[Bob_Headrick]

OK, just to confirm, the cartridge you installed is the single-width black cartridge, with the pentagon symbol on the cartridge, shown in Figuer 4 below? 

[gene104]

Thanks Bob,  Yesterday I bought a new 564XL and installed it and still no print and an ALIGHNMENT FAILED message.  Both the single I bought last week and the new double have the pentagon symbli.  The new XL cartridge is only single width tho same as the non XL.  I remember the XL as being almost twice as wide.  Beginning to suspect something wrong with the printer itself.  

[Bob_Headrick]

Did you go through the steps in the document here in order?  In particular, have you manually cleaned the printhead as shown in steps 8 and 9?  Do all the steps in these two parts in order.

[Tikismom]

Sounds like the same issue  I had with my HP 3772 after replacing my cartridge; no alignment and printing blank pages.  I am so embarrassed to say that my  problem was that I had not removed a clear plastic covering from the cartridge printhead? If that makes sense. After removal, alignment and printing was fine.  Hope you resolve your issue.