I have an older inkjet. HP3522 that takes a HP564XL (black cartridge) . I just purchased a new one and have installed it...not printing black, however, the colors work just fine. The cartridge I purchased before this was from amazon and it was an off brand, I did not know that is what I was getting. I used it anyways and it worked just fine. So someone told me that is why my new HP black ink cartridge is not working? Is this correct? Is my printer toast? I have had no other issues with this printer, it has been great.
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".