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‎11-29-2024 12:24 PM

HP Recommended

HP officejet 4630 put in new ink cartridge and the printer wont recognize it

Category:
1 REPLY 1

‎12-01-2024 02:40 AM

HP Recommended

Hi @randazo,

 

Welcome to the HP Support Community. 

 

I'd be glad to help you! 

 

Have you restarted the printer and reseated the cartridges multiple times?

Are you using genuine HP ink?

 

The procedure to resolve the issue you are facing is to do a hard reset. 

Recommend you to perform a hard reset on the printer. 

Disconnect the power cord of the printer.

Leave it idle for a minute.

If you are using a surge protector, disconnect it and connect the printer to the wall outlet directly. 

Turn the printer ON and check. 

Reseat the cartridges. 

Clean the cartridge contacts. Allow the cartridges to dry for 10 minutes before installing it back on the printer. 

Try a different cartridge, or contact our phone support for the service options. 

 

Click here for further assistance. 

 

Try to update the firmware. Click here

 

 

Hope this helps! Keep me posted for further assistance

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Nal_NR-Moderator
I am an HP Employee

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