new ink installed says need replaced

[morningstarjls]

Just installed a new hp color ink cartridge that you had sent me  and printer says the color ink cartridge must be replaced

[morningstarjls]

What can I do to get this new ink cartridge working where it will not say it neeeds to be replaced?

[morningstarjls]

What can I do to get this new ink cartridge working where it will not say it neeeds to be replaced?

[morningstarjls]

The recommendations do not help

[Nal_NR]

Hi @morningstarjls,

Welcome to the HP Support Community. 

Do not worry, I'd be happy to help you! 

I understand that you are facing issues with cartridge errors.

To be able to answer you effectively, we need some information.

May I have the exact product name and number? Refer to this document for steps to find the product details. Do not share your personal information such as serial, phone number, email ID, etc.

Meanwhile, refer to this document and see how it goes. 

Hope this helps! Keep me posted for further assistance.
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