new print head not detected

[KathiKJ]

OfficeJet Pro 7740 Wide Format all-in-one.  New print cartridge not detected. Went through chat help, did not fix.

[Kuroi_Kenshi]

Hi @KathiKJ,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Check Printhead and Cartridges:

• Ensure the printhead and cartridges are correctly installed.
• Verify that you are using genuine HP printheads and cartridges.

Reinstall the Printhead:

• Open the printer lid and remove the printhead.
• Carefully reinstall the printhead, ensuring it is securely seated in place.

Clean Contacts:

• Turn off the printer and unplug it from the power source.
• Use a lint-free cloth slightly dampened with distilled water to gently clean the electrical contacts on the printhead and inside the printer.
• Let the contacts dry completely, then reinstall the printhead.

Reset the Printer:

• Disconnect the power cord from the back of the printer.
• Wait for about 60 seconds.
• Reconnect the power cord and turn on the printer.

Update Printer Firmware:

• Ensure your printer has the latest firmware installed. You can update it via the HP Smart app or directly from HP's support website.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[KathiKJ]

High Hopes,

I went through all of these and still get the same error code.

Any more suggestions?

Kathi

[KathiKJ]

We have determined that the incorrect part was delivered for this machine.  New one on the way..