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Microsoft Windows 10 (64-bit)

my deskhet 3755 all in one printer is no longer supported and my print quality is poor.  No driver updates available.  What do I do?

1 REPLY 1
HP Recommended

Hi @danielh7,

 

Welcome to the HP Support Community. 

 

I'd be glad to help you! 

 

Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved.

 

Update the printer firmware (HP Smart app)

  • Use Advanced Settings in the HP Smart app to check for and install firmware updates.
  • Open the HP Smart app, and then click the image of your printer to open the settings and management tools.
  • Under Advanced or Settings, click Advanced Settings to open the printer Embedded Web Server (EWS).
  • From the EWS home page, click the Printer Update tile. If the tile is missing, click Tools > Printer Updates > Firmware Updates.

Clicking Printer Update or Tools in the EWS

  • If prompted to log in, enter the PIN from the printer label, and then click Submit. This label is typically inside the cartridge access area.

Location of the PIN on the printer label

  • Under Check for Printer Updates, click Check Now. Any new updates automatically install.
  • CAUTION:
  • Do not turn off the printer during a firmware update. This can permanently damage your printer.

Clicking Check Now

For more information, go to Update the firmware on an HP printer.

 

 

Click here for the remaining steps. 

 

Hope this helps! Keep me posted for further assistance

 

Please mark this post as Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Nal_NR-Moderator
I am an HP Employee

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