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‎01-19-2024 12:20 AM

HP Recommended
Product: HP Smart Tank 7602 All-in-One

On January 7th, I contacted tech support to address a printer alignment problem, which ultimately led to initiating a warranty replacement. The technician instructed me to return the original printer and assured me that a shipping label would be emailed. I dispatched the printer on January 10th, and it was delivered on January 12th. Despite this, the website still indicates it has not been received, preventing the dispatch of the replacement printer. Repeated attempts to resolve this through customer service have resulted in inconsistent information and unfulfilled assurances. My ticket was closed without resolution, and the promises to process my warranty claim were not kept. This situation is especially critical as the printer is essential for my small business operations. The lack of effective support and the challenges in communicating with a supervisor have significantly diminished my confidence in your company's customer service and support staff.

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