no print in black ink

[barrygg]

envy 6052 will not print in black

[Kuroi_Kenshi]

Hi @barrygg,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Clean the printhead (HP Smart app)

Use the HP Smart app to clean the printhead and fix many print quality issues including incorrect colors, streaks, and faded printouts.

Load plain white paper into the tray.

Open the HP Smart app, and then click the image of your printer to open the settings and management tools.

Under Tools, click Print Quality Tools, and then select Clean Printhead or Clean.

A Cleaning printhead message displays, and a test page prints.

Example of test page printouts

Examine the print quality on the test page.

If the print quality is acceptable, you are done troubleshooting.

If the print quality is unacceptable, touch Yes in the HP Smart app to perform a second-level and third-level cleaning, which are more thorough and take a few extra minutes to complete.

Note:

Printheads that are badly clogged might require another printhead cleaning cycle. Wait at least 30 minutes before cleaning the printhead again.

Clean the ink smears (HP Smart app)

Use the HP Smart app to clean printhead contacts and improve any print quality issues.

Open the HP Smart app, and then click the image of your printer to open the settings and management tools.

Under Tools, click Alignment & Maintenance.

If the Alignment & Maintenance is not available, click Advanced Settings to open the printer Embedded Web Server (EWS), and then click Tools. Click Utilities, and then click Print Quality Toolbox.

Under Clean Up, click Clean Smear or Clean Ink Smear.

A Rib Smear cleaning in progress message displays, and the printer feeds one page slowly. The printer might make some noise for a minute before it is done.

Refer to this link for further assistance: click here

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,