no print is visible

[ITFRUSTRATION]

My printer told me to replace the black ink cartridge.  I did so with the product shipped by HP. 

Then it would not print any black print and told me i needed to enroll my ink.  My printer is enrolled.  I received the ink from HP.  

I restarted the printer.   Same thing.  No print of black.  Now I have message that says the ink is not enrolled.  This is frustrating.  

[Kuroi_Kenshi]

Hi @ITFRUSTRATION,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Ensure Proper Cartridge Installation:

• Open the printer’s cartridge access door.
• Check if the black ink cartridge is installed correctly. Make sure it clicks into place securely.

Verify Instant Ink Enrollment:

• Ensure your printer is properly connected to the internet.
• Log into your HP Instant Ink account (https://instantink.hpconnected.com/signin) to verify that your printer is enrolled and that there are no problems with your subscription.

Clean the Ink Cartridge Contacts:

• Turn off the printer and disconnect the power cord.
• Remove the black ink cartridge.
• Use a lint-free cloth moistened with a bit of distilled water to gently clean the copper-colored contacts on the ink cartridge and in the printer.
• Let the contacts dry for a few minutes and then reinsert the cartridge.

Reset the Printer:

• Turn off the printer and unplug the power cable.
• Wait for at least 60 seconds and then plug the printer back in and turn it on.

Firmware Update:

• Make sure your printer firmware is up to date. You can download the latest firmware from the HP Support website (https://support.hp.com).

Check for Enrolled Ink Cartridge:

• Sometimes, it helps to manually check or re-enroll your cartridges via the printer control panel.
• Go to the printer control panel and navigate to the Instant Ink settings to ensure that the cartridge is properly recognized and enrolled.

I hope this helps.

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Best regards,