no red/green colors

[redcar-88]

Having issues with colors, no red or greens. All pictures come out with only blues or blacks.

[Jay_G24]

Hi @redcar-88,

 I'd like to help!

To assist better-

1) Does the copy print out the same way? 

2) What's the application you are trying to print from? Have you tried printing from a different application or device? 

While you respond to that, let's print a Print Quality Diagnostic page -

Use a Print Quality Diagnostic report to check if the printhead or ink cartridges need to be cleaned or if there is an alignment issue.

1. Load plain white paper in the tray.

2. Print the report.

3.  Go to 123.hp.com or your app store to install the HP Smart app. Click the picture of your printer on the home screen to open printer management options that include the report.

4. 

Post the Print Quality Diagnostic page here so we can help you further. 

You may also refer to this document with steps to fix the " Print Quality Issues" issue applicable for your printer -  Print Quality Issues

 Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[redcar-88]

Unfortunately for me I've done that, more than once. It's a similar problem I had with my previous printer, the  drivers died. I hope this is not continuing thing with HP printers!

[Jay_G24]

Does the report show all colors?

What application are you printing from?

Let me know!

[redcar-88]

The print out only shows black and various shades of blue, no red, no yellow, some sort of grays.

[Jay_G24]

As this is a cartridge issue, I’d recommend you contact HP Phone Support in your region regarding replacement options

Follow the instructions below to reach them:

1) Click on this link - https://support.hp.com/us-en/contact-hp

2) Select your product type below.

3) Enter the serial of your device. 

4) Select the country from the drop-down. 

5) Select the chat or get phone number options based on your preferences. 

6)Fill the web-form and proceed further.

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it.  

Hope this helps!

Keep me posted!