non hp cartigages

[Ric_TX]

I've disabled the security chip for hp ink but I still get the error message and can't print.  HP Office Jet Pro 8710

[Raj2111]

Hi @Ric_TX 

Welcome to the HP support community.
 

I understand you're experiencing an issue with your HP Inks, and I apologize for any inconvenience this may have caused. I'm here to help you today.

If you've already disabled the security chip for non-HP cartridges on your HP OfficeJet Pro 8710 but are still receiving an error, follow these troubleshooting steps:

Verify Firmware Version

• Check if your printer's firmware was recently updated. HP occasionally releases firmware updates that re-enable cartridge authentication.
• If you suspect this might have happened:
  • Visit the HP Customer Support - Software and Drivers page.
  • Search for your printer model and check if there's an older firmware version available to downgrade.

 Reinsert Cartridges

• Turn off the printer.
• Remove all cartridges.
• Clean the electrical contacts on the cartridges and in the printer using a lint-free cloth slightly dampened with distilled water.
• Reinstall the cartridges and ensure they are seated properly.

 Perform a Hard Reset

• Turn off the printer and unplug it from the power source.
• Wait 2-3 minutes.
• Reconnect the printer to power and turn it on.

 Disable Cartridge Protection

Ensure cartridge protection is fully disabled:

• Access the printer's Embedded Web Server (EWS):
  • Open a browser and type the printer’s IP address (find it on the printer control panel under Network Settings).
• Navigate to Settings > Printer Maintenance > Disable Cartridge Protection or a similar option.
• Save changes and restart the printer.

Bypass the Error Message

If the error persists:

• On the printer screen, select OK or Ignore if the message allows you to proceed with printing.
• Alternatively, attempt printing a document directly from a connected device and see if the printer bypasses the error.

Reset Printer to Factory Defaults

• WARNING: This erases all network and custom settings.
• Access the Settings Menu on the printer’s control panel:
  • Navigate to Restore Defaults or Reset Settings.
• Reconfigure your printer after the reset.

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

-Regards
Raj-HP Support