nonprinting in black

[tony944]

black will not print anything. if you do diagnostic On Print quality diagnostic page all the black text prints, as well as black box lines around the colour test print. but no black test box or any text from the copy function or text from the computer.

all the print heads are cleaned. 

[Kumar0307]

@tony944, Welcome to the HP Support Community!

I understand you are not able to print in black from your MAC. Let us try these steps:

Update the printer firmware

Click here to download and install the latest printer firmware from your MAC.

Click here to know different methods of updating printer firmware.

Check the ink levels and replace any low/empty ink cartridges.

Make sure you perform 2 cycles of printhead cleaning. Try printing different types of documents or try making a black copy from the scanner glass.

For more info on resolving this issue, refer to - Black or Color Ink Not Printing, Other Print Quality Issues

Hope this helps! Keep me posted. 

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