not all lines are printing on my copy of a document

[Theresa0305]

When I make copy not all lines print out.  it skips a line like every 4th line 

[Irfan_06]

Hi @Theresa0305,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to help you.

I see that you are facing an issue with your printer.

A) Please follow the steps below to perform a power drain on the printer.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Make a copy once again and see if that resolves the issue.

C) If the issue still persists, initiate a print from one of your device which is connected to the printer and if that works fine. It could be an issue with the scanner glass.

D) Try making a copy from the ADF if your printer has the feature.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a good day

Irwin6

HP Support