not printing blue ink

[TaraM5]

not printing blue ink

[Raj_05]

Hi @TaraM5,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP OfficeJet Pro 8025e is not printing blue ink, here are a few troubleshooting steps to try.

• Check Ink Levels: Make sure the blue ink cartridge is not empty or low. You can check the ink levels from the printer's control panel or the HP Smart app.
• Inspect the Ink Cartridges: Remove the blue ink cartridge and check for any signs of damage or leakage. Clean the cartridge contacts gently with a lint-free cloth.
• Run a Printhead Cleaning: Sometimes, a clogged printhead can cause color issues. Access the printer's maintenance menu through the control panel or HP Smart app and run the printhead cleaning cycle.
• Align the Printheads: Go to the printer's settings and perform a printhead alignment. This can help ensure the printheads are properly aligned and printing correctly.
• Update Printer Firmware: Check if there’s a firmware update available for your printer. Sometimes, updates can fix printing issues.
• Perform a Hard Reset: Turn off the printer, unplug it from the power source, wait for about a minute, then plug it back in and turn it on.
• Check for Software Issues: Ensure that you have the latest version of the HP Smart app or printer drivers installed on your computer.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support