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‎02-18-2021 02:18 PM

HP Recommended
Product: officejet pro 6978
Operating System: Microsoft Windows 10 (64-bit)

Office jet pro 6978. It is printing pink when it should be printing blue ... can anybody please help ?? Had this problem before and was able to get it resolved but now unable to contact anybody. 

Category:
1 person had the same question
1 REPLY 1

‎02-21-2021 01:28 PM

HP Recommended

Hi@ocalarealtor, Welcome to the HP Support Community!

 

I appreciate your efforts in trying to resolve this issue by performing the necessary troubleshooting steps.

 

Have you tried using an alternate set of color ink cartridges?

Check the ink levels and replace any empty or low ink cartridges.

As you have already cleaned the printhead from the printer screen, perform step 9 from this document - Black or Color Ink Not Printing, Other Print Quality Issues

Print a print quality page to check the results.

 

The printhead in this printer is non-removable.

 

If the issue persists, please reach out to the HP Support in your region regarding the service options for your printer. 

 

If the printer is out of warranty, I suggest you upgrade the printer. You may visit Hp Store to check the available printers.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

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