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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
jhunter03
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officejet pro 6978 only prints in magenta

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i have a  hp officejet pro 6978 that only prints in magenta does any one have any ideas on how to fix it?  I've put new cartages and cleaned the heads a few times and tried to align the print head but the paper that it spits out is blank except a little bit of magenta and the scanner cant read it.  Any ideas out there to fix it

 

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Jay_G24
HP Support Agent
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Hi @jhunter03,

  

If you have already performed the steps from the document Black or Color Ink Not Printing, Other Print Quality Issues and the issue persists, it could be a hardware failure.

Please reach out to the HP Support in your region regarding the service options for your printer.

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it. 

 

Hope this helps!

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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