cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
hoopjumper53
New member
2 0 0 0
Message 1 of 2
54
Flag Post

officejet pro allinone 6978 color problems

HP Recommended
office jet pro 6978
Microsoft Windows 10 (64-bit)

printer only prints black and yellow after installing new cartridges. tried cleaning heads 3 times and alignment . vents are unobstructed. updates are updated. **bleep** !!!

1 REPLY 1
TEJ1602
HP Support Agent
HP Support Agent
18,772 18,749 1,541 1,515
Message 2 of 2
Flag Post
HP Recommended

@hoopjumper53, Welcome to HP Support Community!

 

If you have already performed the steps from the document No black ink, wrong colors, other print quality issues and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation