officejet9018

[relot]

SN : [Personal Information Removed] 

i have been use this officejet9018 for long time and just bought the non hp cartridge black and  hp cartridges (Colrs) and now the panel stuck in "non hp chip detected " sing .

cannot go to home screen or useing HP smart is not woring ( it says printer busy) 

i tried hard reset whatever in internet say but nothing work . 

how can i escape from stuck panel and reset? 

or is HP accept the inkjet cartridge out of boxes ?  I might jsut buy new NON HP PRNTER after all. 

[Raj_05]

Hi @relot,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you're experiencing some frustration with your HP OfficeJet 9018 printer. The "non HP chip detected" message typically occurs when the printer detects that a non-HP cartridge is installed, and it can sometimes cause the printer to become unresponsive.

Here are a few steps you can try to resolve the issue.

• Restart the Printer: Sometimes, simply turning off the printer, waiting for a few minutes, and then turning it back on can resolve temporary issues.
• Reinstall Cartridges: Turn off the printer, remove the non-HP cartridge and any other cartridges, then reinstall them carefully, making sure they are properly seated.
• Reset the Printer: Try performing a more thorough reset of the printer. Unplug the power cord from the printer while it is still on, wait for about a minute, then plug it back in and turn the printer on.
• Update Firmware (if possible): Check if there are any firmware updates available for your printer on the HP website. Sometimes, updating the firmware can resolve compatibility issues with non-HP cartridges.

Regarding your question about using non-HP cartridges, HP printers are designed to work best with genuine HP cartridges.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support