older generation cartridge message

[pond17237]

I have two cartridges from the last multi pack purchase from office depot that I tried to install. I get the message older generation cartridge won't work. However the other cartridges from the same multi pack that were installed earlier work and do not give me the message. The date code on all of the cartridges is the same. How can I get these cartridges to work ?

Or is the solution to buy a refill kit and refill my old cartridges ?

[Kumar0307 · Accepted solution]

@pond17237, Welcome to the HP Support Community! I’m here to help.

I understand you are not able to use the new ink cartridge due to this error. To assist you better,

• Are you sure this is an HP genuine ink cartridge?
• Validate this by clicking here - HP Anti-Counterfeit and Fraud (ACF) Program

If this is a genuine HP ink cartridge, I would need some information related to the ink cartridges and the printer which cannot be shared on a public post for security reasons.

I have sent you a private message, reply to the message with the required details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.

Hope this helps! Let me know how it goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

[pond17237]

Thank-you Kumar, I appreciate your help !!

Best Regards, Roger

[Kumar0307]

@pond17237

You are welcome. The replacement ink cartridges will be shipped today. You will receive them in 3-5 business days.

Keep me posted for any other assistance.