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    HP Solution Center Adobe Flash player error

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    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

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Message 1 of 2
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on my office jet pro 6968, blue not printing

HP Recommended
office jet pro 6968

Blue will not print on my office jet pro 6968.  I have changed the cartridge now the third time.  I have done all the diagnostics, and even un and re-   installed - all for naught.   I even cleaned the contact points after using the normal clean options did nada.    help!

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Message 2 of 2
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HP Recommended

@MikeTrott, Welcome to HP Support Community!
 

If you have already performed the steps from the document Black or Color Ink Not Printing, Other Print Quality Issues and the issue persists, it could be a hardware failure.

 

Please reach out to HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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