one or both ink cartridges has a problem

[TiffanyA-1976]

Brand new black ink cartridge is throwing a code- says there is a problem.  I have tried all suggestions to clean reset cartridges.  

[Max3Aj]

@TiffanyA-1976, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

It sounds like you're dealing with a frustrating issue where your HP printer is not recognizing a brand-new black ink cartridge. 
Here are some of the steps you can try, 

Check Cartridge Compatibility:

• Ensure the cartridge model number matches the one supported by your specific printer model.
• If you've moved regions, the cartridge might be region-locked. HP can perform a regionalization reset if needed.

Clean Cartridge Contacts:

• Power off the printer and unplug it.
• Remove the cartridge and gently clean the copper-colored contacts on the cartridge and the corresponding contacts inside the printer using a lint-free cloth slightly moistened with distilled water.
• Let everything dry for 10 minutes before reinserting.

Reset the Printer:

• With the printer on, disconnect the power cord from the back.
• Wait 60 seconds, then plug it back in and turn it on.

Try Single-Cartridge Mode:

• Remove the problematic cartridge and see if the printer allows printing with just the color cartridge (if applicable). This can help isolate the issue.

Check for Firmware Updates:

• Visit HP support site and enter your printer model to check for firmware updates that might resolve cartridge recognition issues.

Use HP's Print and Scan Doctor:

• Download and run HP Print and Scan Doctor to automatically diagnose and fix common issues.
   

You may refer to this document - HP ink cartridge issues including, incompatible, missing and not recognized errors | HP® Support

>Fix HP Printer Ink Cartridge Errors | HP® Support
 

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support