one or more cartridges appear to be damage message

[Ergue1]

I replaced my ink cartridges twice and my blue one continues to show an error message

[VikramTheGreat]

Hi @Ergue1,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

If your printer is showing a “One or more cartridges appear to be damaged” message — especially for the blue (cyan) cartridge — even after replacing it twice with the cartridges, here’s what you can do:.

1. Power Reset the Printer

• Turn off the printer and unplug it from the wall.
• Wait 60 seconds.
• Plug it back in and turn it on.
• Try printing again.

2. Clean the Cartridge Contacts

• Open the printer and remove the cyan cartridge.
• Use a lint-free cloth or cotton swab slightly dampened with distilled water or isopropyl alcohol.
• Gently clean the gold contacts on the cartridge and inside the printer.
• Let it dry for a few seconds, then reinsert the cartridge.

3. Try a Different Cyan Cartridge

• Even if the cartridges are new, it’s possible that:
  • The chip is faulty.
  • The cartridge is not compatible with your printer’s region or firmware.
• Try a different cyan cartridge from a different batch or retailer.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support

[Ergue1]

Thanks for your reply.  I tried all that and nothing worked.  I ordered a new print head and that fixed the problem.

[VikramTheGreat]

Hi @Ergue1,

Thank you for letting us know that replacing the printhead resolved the issue.

Is there anything else that I can help you with today?

Please click “Accepted Solution” if you feel my post solved your issue; it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Take care and have a great day ahead!

VikramTheGreat

HP Support