one or more cartridges appear to be damaged Remove then and replace with new cartridges hp 8610

[dfcdfvrfdgnbrgf]

One or more cartridges appear to be damaged. Remove them and replace them with new cartridges.

Printer HP Officejet Pro 8610 e-All-in-One

I have already thrown out one of these, the second one is the same. I have used original and not original ink, I have tried  different colors. The carriage for replacement has stopped moving. What should I do?

 

[A_Gayathri]

Hi @dfcdfvrfdgnbrgf ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you're facing a persistent issue with your HP Officejet Pro 8610 regarding cartridge errors. Given that the carriage has stopped moving, there may be a mechanical issue or the error may have escalated to a point where the printer needs more in-depth troubleshooting. 

Here’s what you can try to resolve the issue:

Steps to Fix HP 8610 Cartridge Error:

Hard Reset the Printer:

• Turn off the printer and unplug it from the power source.
• Wait at least 60 seconds.
• Plug the printer back in and turn it on.

Manually Move the Cartridge Carriage:

• Unplug the printer while it’s still on. This might help release the carriage lock.
• Gently open the cartridge access door and try manually moving the carriage to the center.
  • If it doesn’t move, there may be a physical obstruction or a hardware issue.
• If it moves, remove the cartridges and inspect for any obvious issues like ink leakage or debris inside the carriage area.

Clean the Cartridge Contacts:

• Turn off the printer.
• Remove all cartridges from the carriage.
• Clean the gold contacts on the cartridges and inside the printer with a lint-free cloth slightly dampened with water or isopropyl alcohol.
• Let them dry, then reinsert the cartridges.

Reinstall Firmware:

• Outdated firmware may cause issues with cartridge recognition.
• Go to HP’s support site, download, and reinstall the latest firmware for your printer.

Use Genuine HP Cartridges:

• Ensure that you are using genuine HP cartridges. Non-original cartridges may cause compatibility issues.

Check for Obstructions:

• Check inside the printer for any debris or pieces of packaging that might be obstructing the movement of the carriage.

Perform a Semi-Full Reset:

• This resets all settings, including the ink system, and may resolve deep-seated issues:
  • Turn off the printer.
  • Hold the # key and the 3 key at the same time while turning the printer back on.
  • This should reset the printer to its factory settings.

Refer to this document: HP Officejet Pro 8610 e-All-in-One Printer series User manual 

I hope this helps. 

Take care and have a good day.

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