one or more cartridges appears to be missing or damaged

[mcHammer33]

one or more cartridges appears to be missing or damaged

[Nal_NR]

Hi @mcHammer33,

Welcome to the HP Support Community. 

I'd be glad to help you! 

Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved.

Clean the cartridge electrical contacts

• Remove any debris or buildup from the contacts on the cartridges.
• Open the door or lid to the cartridge access area. Wait until the carriage stops moving before continuing.
• Push in on the cartridge indicated in the error message to release it from the carriage.

• Wipe the copper-colored contact on the cartridge with a lint-free cloth. If the copper-colored contact on the cartridge is missing or damaged, the cartridge must be replaced.

• Slide the cartridge into its color-coded slot until it clicks into place.
• Repeat these steps for any other cartridges indicated in the error message.
• Close the door or lid to the cartridge access area.

Click here for the remaining steps 

Try updating the firmware. CLICK HERE

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.