page came out of the printer with a burn mark on the back

[lggreen]

page came out of the printer with a burn mark on the back

[zoey7886 · Accepted solution]

@lggreen, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding your printer! 

We're thrilled to have the opportunity to assist you and provide a solution.  

A burn mark on the back of a printed page usually indicates a hardware issue with the printer. Here are some possible causes and troubleshooting steps:

Possible Causes:

1. Fuser Unit Issue – The fuser, which heats up to bond toner to paper, might be overheating or damaged.
2. Paper Jam Residue – A previously jammed paper could have left debris that got burnt.
3. Incorrect Paper Type – Using non-compatible paper (too thick, glossy, or coated) can cause overheating.
4. Electrical Issue – Power surges or internal short circuits might cause overheating.

Try these steps:

✅ Turn Off & Unplug: Power off the printer and unplug it for at least 10 minutes. Let it cool down.
✅ Check the Paper Path: Open the printer and inspect the paper path for any stuck pieces of paper or debris.
✅ Inspect the Fuser Unit: If possible, check the fuser for burn marks, excessive heat, or damage.
✅ Use Correct Paper: Make sure you're using HP-recommended paper.
✅ Reset the Printer: Plug it back in, turn it on, and run a test print.
✅ Update Printer Drivers: Ensure you have the latest drivers from HP website.  

Hope this helps!

Take care, and have an amazing day!  

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Regards,