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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Barry58
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photosmart 5520

HP Recommended
photosmart 5520
macOS 10.15 Catalina

Hi, my photosmart 5520 has stopped printing. Put in new HP black cart & stil nothing on test print etc. Have used the "cleanprinthead" option twice, still no luck. Any ideas?

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TEJ1602
HP Support Agent
HP Support Agent
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@Barry58, Welcome to HP Support Community!

 

This could be an issue with the ink cartridges or the printer ink system.

 

If you have already performed the steps from the document Black or Color Ink Not Printing, Other Print Quality Issues and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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