print jobs are sent to printer. printer prints blank page

[Gerry13]

After changing ink cartridges the print jobs were sent (WIFI connection) and the printer received the print job but printed blank page. I ran ran all the diagnostics on the printer (cleaned heads etc) but problem persisted.  Ran a test page which printed color but not black.  I used new Genuine HP ink cartridges.  The cartridges are properly inserted. 

[Treeko · Accepted solution]

Hi @Gerry13 

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

I see that you are facing printing issues.

We can perform a factory defaults on the printer to resolve the issue

 To restore the printer to the original factory defaults

1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch ( Setup ).

2. Touch Printer Maintenance.

3. Touch Restore.

4. Touch Restore Factory Defaults. A message appears stating that the factory defaults will be restored.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a good day.

Treeko

HP Support