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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Ruthdiane
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print problems - streaks horizontally through the print job in a lighter or different color

HP Recommended
Acer
Microsoft Windows 10 (64-bit)

I use the HP instant ink service, so I just installed new cartridges.  The problem is that there are horizontal lines across the colored portion of my printed documents that are in a lighter or different color than what they should be.  So, for example, if I am printing a blue Easter egg, there will be horizontal lines through it about 1/2 inch apart that are in a lighter or different color.  

What could be causing this?

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Kumar0307
HP Support Agent
HP Support Agent
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@Ruthdiane, Welcome to the HP Support Community!

 

To assist you better, what model printer are you using?

Refer to this document to know how to find the Product Name or Product Number.

 

Try making a standalone copy in color and check if the line persists. By this, we can conclude if this is a hardware or a driver issue.

 

As the issue is related to Instant ink cartridges, I need more information to help you out.

 

Since the instant ink account details are confidential, please send me the required information via private message.

 

I am sending you a private message with the information required.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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