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Message 1 of 2
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print quality is disasterous

HP Recommended
HP envy 5000
Microsoft Windows 10 (64-bit)

print quality is unredable, cardridges have been  changed, all diagnostics done, cartridges cleaned, etc  the printer will print the test pages etc perfectly, but whn i try to print a print job, its unreadable again, im sick of wasting paper

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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @glynis_3,

 

I'd like to help!

 

To better assist you - 

 

1) Does the copy print out the same way? 

2) What's the application you are trying to print from? Have you tried printing from a different application or device? 

 

While you respond to that, try single-cartridge mode-


The printer you own can work in single-cartridge mode, wherein the printer will be able to print with one cartridge in the printer.which will help us identify if its a cartridge issue or a printhead issue.

 

To try single-cartridge mode follow the below steps:

 

remove the black ink from the printer, leave the color in and try printing 
then remove the color ink and, insert the black  in and try printing 

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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