print quality

[Marthur4]

Have lines through images when printing

[Sneha_01]

Hi @Marthur4,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If you're experiencing lines through images when printing with your HP Neverstop Laser MFP, here are some troubleshooting steps to help resolve the issue:

Step 1: Check the Toner Level

Ensure the toner level is adequate. Low toner levels can affect print quality.

1. Check Toner Level: Use the printer's control panel or HP software on your computer to check the toner level.
2. Refill Toner: If the toner level is low, refill it using the correct toner for your printer.

Step 2: Clean the Imaging Drum

Lines on prints can sometimes be caused by a dirty imaging drum.

1. Turn Off the Printer: Turn off the printer and unplug it.
2. Access the Imaging Drum: Open the printer and locate the imaging drum.
3. Clean the Drum: Gently clean the imaging drum with a lint-free cloth and avoid touching the drum surface with your fingers.

Step 3: Run the Printer's Cleaning Cycle

Most printers have a built-in cleaning cycle to help maintain print quality.

1. Open Printer Menu: Use the printer's control panel to access the menu.
2. Select Maintenance or Tools: Navigate to the maintenance or tools section.
3. Run Cleaning Cycle: Select the option to run the cleaning cycle and follow the on-screen instructions.

Step 4: Check for Firmware Updates

Ensure your printer's firmware is up to date.

1. Visit HP Support: Go to the HP Support website.
2. Search for Your Printer Model: Enter your printer model and look for firmware updates.
3. Download and Install: Follow the instructions to download and install any available updates.

Step 5: Check Paper Quality and Settings

Poor paper quality or incorrect settings can affect print quality.

1. Use High-Quality Paper: Ensure you are using high-quality, compatible paper.
2. Check Paper Settings: Verify that the paper settings in the printer driver match the type of paper you are using.

Step 6: Inspect and Replace Defective Parts

Sometimes, a defective part can cause print quality issues.

1. Check for Defects: Inspect the imaging drum and toner cartridge for defects or damage.
2. Replace if Necessary: Replace any defective parts with new, compatible ones.

Step 7: Perform a Factory Reset

If the issue persists, a factory reset might help.

1. Turn Off the Printer: Press the power button to turn off the printer.
2. Unplug the Printer: Disconnect the power cord from the printer and the wall outlet.
3. Wait: Wait for about 60 seconds.
4. Reconnect and Reset: Plug the power cord back in and turn on the printer. Follow the printer manual to perform a factory reset.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support