printed lines are vague or are missing

[MarijnS]

I've cleaned the heads (2 levels), lined out the printer and tried erasing spots, but the result is the same. Some lines are badly printed / vague and some lines aren't printed at all. the software says there is enough ink in the cartridge. the virtual assistant tells me to replace the cartridge, but I don't have one.

[Dragon-Fur]

@MarijnS 

Welcome to the HP User Community.

Known solutions, presented in the order to be considered / completed:

No black ink, wrong colors, other print quality issues

If cleaning won't resolve the issue,

(then)

Yes, the cartridge might need to be changed.

How / Why?

Ink might be faulty, dried up, clogged, or otherwise "not usable".

What?

ONE explanation (not necessarily your issue):

IF the printer is not used (about) every week, the ink supply might dry out.

Unless the cartridges for this printer are not available in your region,

try purchasing cartridges from either the HP Store or from a local merchant.

References / Resources

HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

Open

HP ENVY 5030 All-in-One Printer 

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

[MarijnS]

Hi Dragon-Fur,

thanks for responding! I also think I need a new cartridge, but I have an Instant Ink Subscription, So I want HP to send me one.

How can this be arranged?

regards, Marijn

[Dragon-Fur]

@MarijnS 

You are welcome.

Things that are Instant Ink

Start here:  Get HP Instant Ink Support

Sample Sections

• >>> Your ink
• Your HP Instant Ink account
• Your printer connections

At the bottom of the webpage

Documents > Enrolling, Solve Problems, Manage your account, Manage your ink or toner

Select, Open, and Read

Where is my shipment? 

and / or

Instant Ink Support >> HP Instant Ink Support   

NOTE >> Select Your Region // Hours as listed at the site.

Instant Ink - Chat

Instant Ink Support Website – Read…

HP Instant Ink - Support, Information, Enroll, FAQ, Terms of Service / Contract

Not your home site?  Click the Flag to change to your region.

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

[MarijnS]

Hi Dragon-Fur,

thanks again, but no luck yet...

option 1 brings me here: https://support.hp.com/nl-nl/document/ish_3520186-3455304-16

when I click https://www.hp.com/support/instantinkcontact

I get an error: We're sorry

We can't seem to find the page you were looking for.

Try going back to Support Home or use our Diagnostic Solutions to resolve your product issues.

So i tried the chat and got this:

Sorry, we zijn op dit moment niet bereikbaar.

---

Onze excuses voor het ongemak. We helpen je graag tijdens onze normale openingstijden:

Bedankt.

so what are your normal opening hours?

I find it super complex to get a broken cartridge replaced. Shouldn't this be much easier?

regards, Marijn

[Dragon-Fur]

@MarijnS 

I cannot explain why you cannot contact Instant Ink support in your region.

You should be able to find contact information in your Instant Ink Account.

The two links do open for me - one in Dutch, the other in English.

That does not help you, of course.  😐

I will forward your concern to our moderator group.

Content of the first file below...

NOTE:  I cannot tell if the copy and paste is accurate - I am using an English editor so there might be odd or missing punctuation.  ?

Waar is mijn inkt of toner?

HP Instant Ink verstuurt inkt of toner voordat u deze nodig hebt, op basis van uw afdrukvolume en de cartridgeniveaus. U ontvangt mogelijk niet elke maand cartridges, maar als u veel pagina's afdrukt, ontvangt u mogelijk meerdere cartridges per maand.

• Niet bekend met het programma? De meeste nieuwe printers worden met inkt- of tonercartridges geleverd die kunnen worden gebruikt als onderdeel van het Instant Ink-programma. Als u zich tijdens de eerste installatie hebt aangemeld voor Instant Ink, kunt u meteen beginnen met het afdrukken van pagina's in het programma. Daarnaast wordt er een nieuwe set cartridges naar u verzonden en deze moet binnen 10 dagen na aanmelding binnenkomen.

• Een levering ontbreekt?

  1. Meld u aan bij HP Instant Ink-account.

  2. Als het

     HP Instant Ink als optie in het linkermenu verschijnt, klik er dan op.

  3. Klik op Verzendingstracking. U kunt eerdere leveringen bijhouden en een schatting van uw volgende verzenddatum bekijken (op basis van uw huidige gebruik). U hebt mogelijk uw laatste levering al enige tijd geleden ontvangen. Als u hebt gezocht naar verkeerd bezorgde leveringen en nog steeds uw zending niet kunt vinden, gaat u naar HP Instant Ink-ondersteuning voor hulp.

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

[MarijnS]

Hi Dragon-Fur,

the chat worked, but didn't fix my issue. I got reverted to a phone number...

lets see how that goes

regards, Marijn

:36 PM  Connecting...

9:36 PM  Connected. A support representative will be with you shortly.

9:37 PM  Support session established with Irish.

9:37 PM

Irish:

Hi Marijn! Nice to meet you. Welcome to Instant Ink Live Chat Support. This is Irish, at your service! How are you today?

9:38 PM

Marijn:

Hi Irish, I'm fine thanks, how are you doing?

9:38 PM

Irish:

I'm glad to know that you're fine. Thank you for asking, I am doing good as well.

9:40 PM

Irish:

Since we have detected that you are registered to Netherlands Region, I suggest to contact our Netherlands Instant Ink Support [content removed]. They will further assist you with your concern.