printer cartridge

[Bobbi18]

I received a response from Fossett.  After installing a new cartridge, and cleaning the head it printed like the old cartridge - only blue, yellow and green.  When I went to HP Solutions it only brought up a white box with an f and another letter.  I didn't get the screen I used to get that allowed me to check the ink levels and do other things.  How do I access the ink levels?  If the new cartridge prints as the old, does that mean that something is wrong with the printer an it has to be replaced?

[The_Fossette]

@Bobbi18

Are you using HP genuine cartridges? 

Meanwhile, I recommend you contact support to further diagnose the issue.

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Cheers!