I received a response from Fossett. After installing a new cartridge, and cleaning the head it printed like the old cartridge - only blue, yellow and green. When I went to HP Solutions it only brought up a white box with an f and another letter. I didn't get the screen I used to get that allowed me to check the ink levels and do other things. How do I access the ink levels? If the new cartridge prints as the old, does that mean that something is wrong with the printer an it has to be replaced?
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