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printer cuts every 2nd or 3rd line - only top half of line prints.

HP Recommended
Envoy 7640
Microsoft Windows 8.1 (64-bit)

Envoy 7640 printer problem with black cartridge.  Every 2nd or 3rd line only prints top half.  Heads have been cleaned several times and alignment prints out as successful.  What am I missing and what do I do now?  

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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@VeroBeach2

 

Welcome to the HP Support Community.

 

Does this happen while copying too?

 

Try the steps from here: https://support.hp.com/in-en/product/hp-envy-7640-e-all-in-one-printer-series/6617267/document/c0435...

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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