printer failure - problem with printer or ink system

[dock1457]

PRINTER FAILURE - THERE IS SA PROBLEM WITH THE PRINTER INK SYSTEM. TURN PRINTER OFF . THEN ON.IF PROBLEM PERSIST CONTACT HP

[sandytechy20]

@dock1457

Welcome to the HP community.

I understand that you are getting printer failure errors, don't worry though as I have a few steps to determine the issue and find a solution as well.

Reset the printer.

1. Turn the printer on, if it is not already on.

2. Wait until the printer is idle and silent before you continue.

3. With the printer turned on, disconnect the power cord from the rear of the printer.

4. Unplug the power cord from the wall outlet.

5. Wait at least 60 seconds.

6. Plug the power cord back into the wall outlet.

      NOTE:

   HP recommends connecting the printer power cord directly to the wall outlet.

7. Reconnect the power cord to the rear of the printer.

8. Turn on the printer.

Update the printer firmware.

1. From the home screen on the printer control panel, touch the ePrint icon ().

2. Wait for the printer to connect to the ePrint server. The ePrint status displays.

3. Touch Settings on the bottom left corner of the screen.

4. Touch Printer Update, and then touch Check for Update Now.

Remove and reinsert the printhead three times.

Click here and refer to the document to perform the above steps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Let me know how it goes.

Cheers.