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‎03-08-2025 12:37 PM

HP Recommended
Product: HP Smart Tank 6001 All-in-One

I've only had my printer for a year the warranty just expired. But the print head stopped working. I bought a $65 replacement and it still doesn't work. 

Category:
1 REPLY 1

‎03-11-2025 09:23 AM

HP Recommended

Hi @Fe29,

 

Welcome to the HP Support Community. 

 

I'd be glad to help you! 

 

We apologize for the inconvenience. The issue seems to persist even after replacing the print heads.

 

It looks like your printer has a hardware issue that may not be cost-effective to repair. To avoid ongoing frustration, upgrading to a new printer with the latest features might be the best option. 

 

If you are interested to know more about the upgrade options I would need a few details. 


I am sending you a private message with the information required. Please check the mailbox icon at the top-right corner of this screen.

 

Please check your Private message icon on the upper right corner of your HP Forums profile,

Next, to your profile Name, you should see a little blue envelope, please click on it.

 

I hope this helps resolve this issue completely,

I am an HP Employee.
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