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Message 1 of 2
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printer ink to HP 6220 photo 6220

HP Recommended

Hi

Bought a HP Envy Photo 6220 printer in Hong Kong a couple of years ago. Followed ink HP 804 which was easy to find in HK. 

Moved back to Norway this summer and ran out of ink. In Norwegian shops it is HP 303 ink that is listed for this kind of printer. Bought that yesterday and its fits techincally, but get error message that it is "incompatible, the indicated cartridges are not intended for use in this printer".   Does this mean that this printer bought in HK/Asia has different ink requirements that the European ones, and is it possible to get HP 804 ink in Norway/Europe?  

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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Thorstein1, Welcome to HP Support Community!

We need to perform a regional reset on the printer to resolve this issue. 

 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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