printer is not printing in colour even though i have a new cartridge in the pritner

[Ses883]

I have a Hp Deskjet ink Advantage 3656-

when i print its only coming out in black and white even though I have selected colour and have a new Colour Cartridge in

[Max3Aj]

@Ses883, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
 

 I'm sorry to hear you're having trouble with your printer. Here are a few steps you can try to resolve the issue:

Check Printer Settings:

• Ensure that the print settings are set to color. Go to the print dialog box and select "Properties" or "Preferences" and make sure "Color" is selected instead of "Grayscale" or "Black & White".

Clean the Printhead:

• Sometimes, the printhead can get clogged. Use the printer's software to clean the printhead. This option is usually found in the maintenance or tools section of the printer software.

Reinstall the Cartridge:

• Remove the color cartridge and reinstall it to ensure it is seated properly. Sometimes, a cartridge might not be properly installed, causing printing issues.

Update or Reinstall Printer Drivers:

• Outdated or corrupt drivers can cause printing issues. Visit the HP Support website to download and install the latest drivers for your printer. 

Run a Print Quality Diagnostic Report:

• Most HP printers have a built-in diagnostic tool. Print a diagnostic report to check for any issues with the cartridges or printhead.

Check for Firmware Updates:

• Ensure your printer's firmware is up to date. Firmware updates can fix bugs and improve printer performance.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support