printer is skipping

[jake220]

printer is skipping lines and printing light color

[Raj_05]

Hi @jake220,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

When a printer starts skipping lines and printing in light colors, it could be due to a few different factors. Here's what you can try to troubleshoot and fix the issue.

• Check Ink Levels: Ensure that your ink cartridges have sufficient ink. Low ink levels can cause printing issues, including light or faded prints.
• Clean Print Heads: Print heads can get clogged over time, especially if the printer hasn't been used for a while. Most printers have a utility for cleaning print heads in their settings menu. Run this utility to clean the print heads and see if it improves the print quality.
• Align Print Heads: Misaligned print heads can also cause printing issues. Look for the option to align print heads in your printer's settings menu and run the alignment process.
• Check Paper Quality: Low-quality or damaged paper can affect print quality. Make sure you're using the appropriate type and quality of paper for your printer.
• Update Printer Drivers: Sometimes, outdated printer drivers can cause printing issues. Check for any available updates for your printer drivers and install them.
• Check Printer Settings: Ensure that your printer settings are configured correctly. Check the print quality settings to make sure they're not set too low, which could result in light prints.
• Perform a Printer Reset: If none of the above steps work, try resetting your printer to its factory defaults. This can often resolve various issues with the printer's settings.

By going through these steps, you should be able to identify and resolve the issue with your HP ENVY 6458e All-In-One Printer.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support