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Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
HP Recommended
Microsoft Windows 10 (64-bit)

keep getting There is a problem with the printer or ink system after installing new print cartridges

8 REPLIES 8
HP Recommended

so... no one wants to help!!!

 

HP Recommended

@schroed53, Welcome to HP Support Community!

May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc. 

 

Keep me posted.

TEJ1602
I am an HP Employee

HP Recommended

HP Officejet Pro 8620

HP Recommended

@schroed53

 

Thanks for replying!

 

I'd recommend you follow the steps from the document Resolving 'Ink System Failure', 'System Supply Problem' Errors to isolate and resolve the issue.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

HP Recommended

I had already tried this..  did not work

HP Recommended

@schroed53

 

This looks like a hardware issue.

 

Please reach out to HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

 

TEJ1602
I am an HP Employee

HP Recommended

worked fine before I replaced the cartridges

HP Recommended

@schroed53

 

I recommend you contact HP as suggested previously, so they can help get this sorted, as we've reached the end of the line.

 

Thanks for understanding!

TEJ1602
I am an HP Employee

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