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    Information
    HP Solution Center Adobe Flash player error

    Please check this document to find the workaround solution for Print and Scan - HP Solution Center doesn't open

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

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Message 1 of 9
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printer issue

HP Recommended
Microsoft Windows 10 (64-bit)

keep getting There is a problem with the printer or ink system after installing new print cartridges

8 REPLIES 8
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so... no one wants to help!!!

 

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@schroed53, Welcome to HP Support Community!

May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc. 

 

Keep me posted.

TEJ1602
I am an HP Employee

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HP Officejet Pro 8620

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@schroed53

 

Thanks for replying!

 

I'd recommend you follow the steps from the document Resolving 'Ink System Failure', 'System Supply Problem' Errors to isolate and resolve the issue.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
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I had already tried this..  did not work

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@schroed53

 

This looks like a hardware issue.

 

Please reach out to HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

 

TEJ1602
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worked fine before I replaced the cartridges

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@schroed53

 

I recommend you contact HP as suggested previously, so they can help get this sorted, as we've reached the end of the line.

 

Thanks for understanding!

TEJ1602
I am an HP Employee

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