printer not accepting new ink cartridges

[Teri37]

I have an Officejet Pro 8610.  I purchased new ink, HP, now I am receiving the message "one or more cartridges appear to be  damaged". I have removed and reinserted, turned off by removing power cord from printer and outlet and cleaned the contacts on the cartridge.  Please help

[Kuroi_Kenshi]

Hi @Teri37,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer cartridges! 

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Check Cartridge Compatibility

• Ensure you are using the correct HP ink cartridges for your printer model (HP 950/951).
• If you bought third-party or refilled cartridges, try using genuine HP cartridges.

Reinsert the Ink Cartridges

1. Turn off the printer and unplug it from power.
2. Remove all ink cartridges.
3. Wait for 1-2 minutes, then reinsert them one by one, ensuring they click into place properly.
4. Plug the printer back in and turn it on.

Clean the Ink Cartridge Contacts

1. Turn off the printer and unplug it.
2. Remove the ink cartridges.
3. Use a lint-free cloth slightly dampened with distilled water to clean the gold contacts on the cartridge and inside the printer.
4. Let them dry completely before reinserting.

Refer to this link for further assistance: https://support.hp.com/us-en/document/ish_1721989-1461843-16

Let me know how it goes.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?"—your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,