printer not comunicating with ink carts

[sillybear]

my carts are not communicating the printer 

[Raj_05]

Hi @sillybear,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP ENVY 6452e All-in-One Printer is having trouble communicating with the ink cartridges, you can try these troubleshooting steps.

Check Cartridge Installation:

• Make sure the cartridges are installed correctly. Open the printer and reinsert the cartridges to ensure they are seated properly.

Clean Cartridge Contacts:

• Turn off the printer and unplug it.
• Remove the cartridges and gently clean the copper contacts on the cartridges and inside the printer with a soft, lint-free cloth.

Check for Protective Tape:

• Ensure that any protective tape or plastic covering on the cartridges has been removed.

Update Printer Firmware:

• Check for any available firmware updates for your printer model. Sometimes, updates can resolve communication issues.

Reset Printer:

• Perform a reset of the printer. Turn it off, unplug it for about 60 seconds, then plug it back in and turn it on.

Check Ink Cartridge Compatibility:

• Verify that you are using the correct cartridges for your printer model. Incompatible cartridges may not work correctly.

Try Different Cartridges:

• If possible, try using different cartridges to see if the issue persists. This can help determine if the problem is with the cartridges or the printer itself.

Reinstall Printer Software:

• Uninstall and then reinstall the printer software on your computer. This can sometimes resolve communication issues.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support