printer not printing

[isacc123]

my printer is not printing anything on the paper

[Max3Aj]

@isacc123, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
If your HP ENVY 6055e All-in-One Printer is not printing anything on the paper despite sending print jobs, here’s a step-by-step checklist to troubleshoot and resolve the issue:

BASIC CHECKS

Paper & Ink Check

• Ensure paper is loaded properly in the tray.
• Check that both black and color cartridges are installed and not empty.
• Open HP Smart or printer software to check ink levels.

Connection Check

• Confirm that the printer is connected to your Wi-Fi or directly to your PC via USB.
• Try printing a Wireless Network Test Report from the printer to verify connection.

Print a Test Page

• Go to Control Panel > Devices and Printers > Right-click on HP ENVY 6055e > Printer Properties > Print Test Page.
• If the page is blank or doesn't print, continue with deeper troubleshooting below.

TROUBLESHOOTING STEPS

Step 1: Use HP Print and Scan Doctor

• Download and run HP Print and Scan Doctor - Official HP Print and Scan Doctor for Windows | Free Download hppsdr.exe
• Follow the on-screen prompts to detect and fix issues with the print system.

Step 2: Clean Printhead (May be clogged)

• Open the HP Smart app.
• Go to Printer Settings > Print Quality Tools > Clean Printhead.
• Follow the steps and print a diagnostic page.

Step 3: Reinstall Printer Drivers

• Go to Control Panel > Devices and Printers, remove the printer.
• Uninstall HP software from Apps & Features.
• Restart your PC.
• Download and reinstall the full driver/software package from: Official HP® Drivers and Software Download | HP® Support

Print Quality Diagnostic Page

• In HP Smart > Printer Settings > Reports > Print Quality Report.
• Look for missing lines or faded text that could indicate a printhead issue or low ink.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support