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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
KevinJS
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printer prints a weird icon vertically

HP Recommended
Microsoft Windows 10 (32-bit)

Hello to all

 

My HP Laser Jet 1020 is printing documents with a weird icon that looks like ">" along with what looks like a side profile that looks like the number "1".  It prints these bout three times per page on a regular 8.5 x 11 piece of paper, indented about 20 spaces in.  I am not sure what it is but it is not an ASCII character.  I thought that the toner needed replacing but that did not solve the issue.

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Echo_Lake
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@KevinJS

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help,

I understand you are getting this Critical printer error on the computer screen, to provide an accurate resolution, I need a few more details:

  • Did you make any changes to the settings of your PC prior to the issue?
  • When was the last time it worked fine? 

Let's try these steps to resolve the issue:

Download and run HP Print and Scan DoctorFollow steps from the link: Click here

 

Root level uninstall and reinstall printer drivers

  • Go to Control panel – Programs and feature – Select all the HP Laserjet printer entries and uninstall them.
  • Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
  • Then press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" and press enter.
  • Under print server properties, go to drivers - remove any entry there as well.
  • Again, go to run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.

To reinstall, click here.
 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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